General FAQs

1. Orders & Payments

1.1 How do I place an order?

Simply browse our website, add your favorite gaming accessories to your cart, and proceed to checkout. Follow the instructions to enter your shipping and payment details to complete your purchase.

1.2 What payment methods do you accept?

We accept secure payments through:
✔ Credit/Debit Cards (Visa, MasterCard, American Express)
✔ PayPal
✔ Other secure payment methods (as available at checkout)

1.3 Can I modify or cancel my order after placing it?

Orders cannot be modified once placed, but you may cancel an order before it ships by contacting [email protected] as soon as possible. Once shipped, cancellations are no longer possible.

1.4 Do you offer discounts or promo codes?

Yes! We frequently run promotions and discounts. Subscribe to our newsletter or follow us on social media to stay updated on exclusive deals.

2. Shipping & Delivery

2.1 Where do you ship?

We offer nationwide and international shipping. Check our Shipping Policy for more details.

2.2 How long does shipping take?

Delivery times vary based on your location:

• Standard Shipping: 7 business days
• Express Shipping: 7 business days

Once your order is shipped, you will receive a tracking number via email.

2.3 How much does shipping cost?

Shipping costs depend on your location and the shipping method chosen at checkout. We also offer free shipping on qualifying orders!

2.4 How can I track my order?

Once your order ships, you will receive a tracking link via email. You can also log in to your Grammobile account to check order status.

3. Returns & Refunds

3.1 What is your return policy?

We accept returns within 7 days of delivery for unused, unopened products in their original packaging. Visit our Refund & Returns Policy page for full details.

3.2 How do I request a return?

To initiate a return, email [email protected] with your order number and reason for return. Our team will guide you through the return process.

3.3 When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.

3.4 Can I exchange an item?

If your item is defective, damaged, or incorrect, we offer free replacements. Contact [email protected] within 7 days of delivery.

4. Product Information

4.1 Are your gaming controllers compatible with all mobile devices?

Most of our Bluetooth controllers are compatible with iOS and Android devices. Check the product description for specific compatibility details.

4.2 Do your gaming headsets support voice chat?

Yes! Our gaming headsets come with built-in microphones that support in-game chat and voice calls.

4.3 How do I choose the right cooling fan or stand for my phone?

We provide product descriptions with device compatibility details. If you’re unsure, contact [email protected], and we’ll help you pick the best option.

4.4 Do you offer a warranty on your products?

Yes, selected products come with a manufacturer’s warranty. Refer to the product page or contact us for warranty details.

5. Account & Customer Support

5.1 Do I need to create an account to place an order?

No, but having an account allows you to track your orders, save shipping details, and receive exclusive discounts.

5.2 I forgot my password. How can I reset it?

Click on “Forgot Password” on the login page and follow the instructions to reset your password.

5.3 How can I contact customer support?

📧 Email: [email protected]
📍 Website: www.grammobile.com