Refund and Returns Policy

1. Eligibility for Returns

We accept returns under the following conditions:
✔ The item is unused, in its original packaging, and includes all accessories.
✔ The return request is made within 7 days of delivery.
✔ The item is not a non-returnable product (see Section 2).

To initiate a return, email [email protected] with your order number and reason for return.

2. Non-Returnable Items

Certain products cannot be returned for hygiene or security reasons, including:
❌ Opened or used gaming headsets (due to hygiene concerns).
❌ Digital or downloadable products.
❌ Gift cards or promotional items.
❌ Items marked as Final Sale.

If you are unsure whether your item qualifies for a return, please contact [email protected].

3. Return Process

3.1 How to Request a Return

1️⃣ Email us at [email protected] with your order number, reason for return, and product condition.
2️⃣ Our team will review your request and provide a return authorization if eligible.
3️⃣ Ship the item back using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to our error.
4️⃣ Once received, we will inspect the product and process your refund or replacement.

4. Refund Policy

✔ Approved refunds will be issued within 7 business days after inspection.
✔ Refunds will be processed using the original payment method.
✔ Shipping fees are non-refundable, except in cases where the return is due to a defective or incorrect item.

If your refund has not been received within the expected timeframe, please check with your bank or payment provider before contacting us.

5. Exchanges & Replacements

If you received a damaged, defective, or incorrect item, we will replace it at no extra cost. Please report the issue within 7 days of delivery with photos of the damage or incorrect product.

For exchange requests, email us at [email protected].

6. Late or Missing Refunds

If you haven’t received your refund after 7 business days, try the following:
✔ Check your bank or credit card statement.
✔ Contact your payment provider (it may take some time before the refund is officially processed).
✔ If you still have not received your refund, please email us at [email protected].

7. Policy Updates

We reserve the right to update or modify this Refund & Returns Policy at any time. Changes will be posted on this page, and your continued use of Grammobile.com signifies acceptance of the updated policy.

8. Contact Us

For any return or refund-related inquiries, contact us:

📧 Email: [email protected]
🌍 Website: www.grammobile.com

We’re here to help! Thank you for shopping with Grammobile.com